Refund Policy
Last updated: 22 June, 2026
1. Scope
This Refund Policy applies to paid Earnexam services, subscriptions, premium features, learning products, and eligible purchases made through the app, website, or authorized payment channels.
2. Google Play Purchases
For subscriptions, in-app purchases, or digital products purchased through the Android app, refunds, cancellations, renewals, and payment disputes may be handled by Google Play according to Google Play policies. Users may manage Google Play subscriptions from their Google Play account.
3. Non-Refundable Items
Unless required by law or expressly approved by Earnexam, the following may be non-refundable:
- Used digital content or premium access already consumed.
- Learning subscription fees.
- Rewards, XamCoins, badges, ranks, or virtual benefits.
- Purchases made through fraudulent, duplicate, or policy-violating accounts.
4. Eligible Refund Cases
Refunds may be considered where:
- A duplicate payment was made for the same service.
- Payment succeeded but access was not provided due to a verified technical issue.
- Earnexam cancels a paid service before access is provided.
- A refund is required under applicable law or payment provider policy.
5. Refund Review
Users must raise refund requests within 2 days of payment by contacting support@earnexam.in with payment details, registered email or phone number, order ID, and reason for refund.
6. Processing Time
Approved refunds may take 3-5 business days or longer depending on the bank, payment provider, Google Play, or other processing systems.
7. Abuse Prevention
Earnexam may reject refund requests linked to cheating, account abuse, false claims, repeated misuse, chargeback abuse, or violation of Earnexam policies.
8. Contact
Email: support@earnexam.in