Delete your Earnexam account
You can request deletion of your Earnexam account from inside the app. If you cannot access the app, you can email support from your registered email address and our team will help verify and process the request.
Delete from the app
This is the fastest way to delete your account because it verifies that the request is coming from the signed-in account holder.
- 1Open the Earnexam Android app and sign in to your account.
- 2Go to Settings.
- 3Tap Delete account.
- 4Confirm the deletion request. You will be signed out after the request is processed.
Email deletion request
If you cannot sign in, email us from your registered email address with the subject “Delete my Earnexam account”.
Email support@earnexam.inInclude your registered email address, phone number if added, and a short confirmation that you want your Earnexam account deleted. Do not share passwords or OTPs.
Data deleted or anonymized
- Name, profile photo, phone number, and editable Academic Passport profile details are deleted or anonymized.
- Login access tokens and active device sessions are revoked.
- Public profile visibility and referral-facing account identity are removed where applicable.
Data that may be retained
- Transaction, purchase, reward, scholarship, payout, anti-fraud, and compliance records may be retained where required by law, taxation, payment reconciliation, platform safety, or dispute resolution.
- Learning, quiz, challenge, and moderation records may be retained in anonymized or limited form to protect leaderboard integrity, certificates, abuse prevention, and platform analytics.
Processing timeline
In-app deletion is processed immediately where technically possible. Email deletion requests are usually reviewed within 7 business days after account ownership is verified. Some retained records may remain for the limited purposes listed above.